ABOUT US

Welcome to Mahakal Bookstore

Mahakal Bookstore is a trusted platform dedicated to providing high-quality digital and physical books to customers across India. We specialize in delivering e-books and offline books through convenient and secure channels including our website, WhatsApp support, and email.

Our goal is to make books easily accessible to everyone by providing a smooth, fast, and reliable purchasing experience. Whether you are looking for educational, informational, or general reading books, Mahakal Bookstore ensures secure delivery and professional support.

We are committed to maintaining customer trust, protecting customer data, and delivering products efficiently.

OUR SERVICES

  • 📖 E-book delivery via WhatsApp, email, or website

  • 🚚 Offline book ordering and delivery support

  • 💬 Customer support via WhatsApp and email

  • 🔐 Secure and reliable purchase process

OUR MISSION

Our mission is to provide easy access to books in digital and physical formats while maintaining high standards of security, transparency, and customer satisfaction.

CONTACT INFORMATION

Mahakal Bookstore
Surat, Gujarat, India
📞 Phone: +91 766-44562
📧 Email: mahakalbookstore.support@gmail.com

PRIVACY POLICY

Effective Date: 03/02/2025

Mahakal Bookstore respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our website, WhatsApp, or email services.

1. Information We Collect

We may collect the following information:

  • Full name

  • Phone number

  • Email address

  • Payment information

  • Order and purchase details

  • Communication details via WhatsApp, email, or website

This information is collected when you:

  • Place an order

  • Contact us for support

  • Use our website

  • Communicate with us

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide purchased e-books or offline books

  • Communicate regarding your order

  • Provide customer support

  • Improve our services

  • Prevent fraud and unauthorized activities

We do not sell or rent your personal information to third parties.

3. Information Security

We implement appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no online system is completely secure, and we cannot guarantee absolute security.

4. Sharing of Information

We may share information only when necessary:

  • To deliver your purchased products

  • To comply with legal requirements

  • To prevent fraud or illegal activities

We do not share personal data for third-party marketing.

5. Digital Product Delivery

E-books are delivered digitally via:

  • WhatsApp

  • Email

  • Website download

Digital products are considered delivered once sent to the customer.

6. Data Retention

We retain customer information only as long as necessary to provide services and comply with legal obligations.

7. Your Rights

You may contact us to:

  • Access your personal information

  • Request correction

  • Request deletion (if applicable)

📧 Contact: mahakalbookstore.support@gmail.com

8. Policy Updates

Mahakal Bookstore reserves the right to update this Privacy Policy at any time. Updates will be posted on this page.

TERMS AND CONDITIONS

Effective Date: 03/02/2025

These Terms and Conditions govern your use of Mahakal Bookstore services.
By using our website or purchasing from us, you agree to these terms.

1. Services

Mahakal Bookstore provides:

  • E-books in digital format

  • Offline books through manual order process

  • Delivery via WhatsApp, email, or courier

2. Orders and Delivery

E-books are delivered via:

  • WhatsApp

  • Email

  • Website download

Delivery time may range from instant to 24 hours.

Offline book delivery time depends on availability and shipping timelines.

3. Payment Terms

  • Customers must complete payment before receiving any product.

  • We accept approved payment methods only.

  • Mahakal Bookstore reserves the right to refuse any order.

4. Refund Policy

Due to the nature of digital products:

  • E-books are non-refundable

  • Non-returnable once delivered

Offline book refunds may be considered only if:

  • Wrong product delivered

  • Product not delivered

Refund decisions are at Mahakal Bookstore’s discretion.

5. User Responsibilities

You agree not to:

  • Share or distribute purchased e-books

  • Resell purchased content

  • Use content for illegal purposes

  • Provide false information

Violation may result in service termination.

6. Intellectual Property

All content provided by Mahakal Bookstore is protected by copyright laws.

Unauthorized copying, sharing, or reproduction is strictly prohibited.

7. Limitation of Liability

Mahakal Bookstore is not responsible for:

  • Misuse of products

  • Customer device issues

  • Internet or technical failures

  • Delays beyond our control

8. Service Modification

Mahakal Bookstore reserves the right to modify or discontinue services at any time without prior notice.

9. Contact Information

Mahakal Bookstore
Surat, Gujarat, India
📞 Phone: +91 766-44562
📧 Email: mahakalbookstore.support@gmail.com

10. Acceptance of Terms

By using our services, you agree to these Terms and Conditions.

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